955bed Privacy Policy
Your personal information is completely safe with us. This policy explains how we collect, store, and protect your data.
01 Introduction and Scope
955bed ("we", "our", "platform") places the highest importance on user privacy. This privacy policy document describes what information we collect about you when you use 955bed's website, mobile application, or related services ("services"), how that information is processed, the purposes for which it is used, and what your rights are.
This policy applies to all registered and unregistered users residing in Bangladesh who access 955bed services. By continuing to use the services, you are considered to have agreed to the terms of this privacy policy.
This document forms a unified legal framework together with our Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact our support team directly.
02 What Information We Collect
955bed collects various types of information, which we have divided into the following categories:
Personally Identifiable Information
Information you provide during account registration includes:
- Full name and date of birth
- Email address and phone number
- Current residential address
- National ID card or passport details (for verification)
- Username and password (in encrypted form)
Financial and Payment Information
Information collected for the purpose of processing transactions:
- bKash, Nagad, or Rocket account number (partial)
- Bank account details (for bank transfers)
- Deposit and withdrawal amounts and dates
- Transaction reference numbers
- Full card numbers or CVV are never stored
Gaming and Activity Information
Information automatically generated from your use of the services:
- Game history and betting records
- Win and loss statistics
- Bonus usage details
- VIP level and rewards program information
- Preferred game categories and session duration
Technical and Device Information
Technical information collected automatically:
- IP address and connection location
- Device type, operating system, and browser information
- Cookies and tracking tokens
- Login time, date, and session details
- Referral source and page visit information
03 Purposes of Information Use
955bed uses collected information only for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | To ensure registration, identity verification, and account security |
| Transaction Processing | For deposits and withdrawals, bonus distribution, and financial record-keeping |
| Customer Support | To resolve your issues via live chat or email |
| Fraud Prevention | To detect and prevent suspicious activity |
| Legal Obligations | To retain necessary information as required by the authorities |
| Service Improvement | To improve platform functionality and user experience |
| Communication | To inform you about important updates, security alerts, and offers |
We do not use your information for third-party marketing without your consent.
04 Information Sharing and Disclosure
955bed does not sell, rent, or transfer your personal information to third parties without authorization. However, information may be shared in a limited way in the following circumstances:
- Payment Processors: With bKash, Nagad, Rocket, and banking partners solely to complete transactions.
- Technology Partners: With service providers required for platform operation and maintenance, under strict confidentiality agreements.
- Legal Authorities: In accordance with applicable laws in Bangladesh or on the basis of a valid court order.
- Fraud Prevention: With anti-money laundering (AML) or fraud detection service providers.
When sharing information in the above cases, we ensure that the receiving party adheres to strict privacy and data protection standards.
05 Data Security Measures
955bed applies industry-standard technical and organizational measures to keep your information secure:
- SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
- Access Controls: Only authorized staff can access specific information.
- Firewall and Intrusion Detection: Servers are under continuous monitoring.
- Regular Security Audits: Periodic security assessments are conducted by third-party experts.
- Data Backup: Secure backups of data are maintained regularly.
While we are committed to ensuring the highest level of security, 100% security on the internet cannot be guaranteed. If you suspect a security issue, please notify our support team immediately.
06 Cookies and Similar Technologies
The 955bed website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website remember your preferences and session information.
Essential Cookies
For login sessions and security tokens — the service cannot function without these.
Functionality Cookies
To remember your preferences, language, and interface settings.
Analytics Cookies
For analyzing site usage and improving the service.
Advertising Cookies
For displaying relevant advertisements — you may opt out of these.
You can control or delete cookies from your browser settings, though doing so may prevent some services from working correctly.
07 Data Retention Period
955bed retains your information only for as long as necessary. The retention period depends on the type of information and the purpose:
- Account Information: For as long as the account is active and for a minimum of 5 years after closure (as required by law).
- Transaction Records: For at least 7 years, in line with financial regulations.
- Gaming History: For up to 3 years after account closure.
- Customer Support Records: For 2 years from the date of last contact.
- Log Files: Generally for up to 12 months, after which they are securely deleted.
Unless legally required, information is securely deleted or anonymized at the end of the designated retention period.
08 Your Rights
As a 955bed user, you have the following rights over your own personal information:
Right to Access
You may request to know what information we have stored about you. We will respond within 30 business days.
Right to Rectification
If your profile contains incorrect or incomplete information, you may request a correction.
Right to Erasure
In certain circumstances you may request that your information be deleted, unless retention is required by law.
Right to Restrict Processing
You have the right to request that your information not be used for specific purposes.
Right to Data Portability
You may request your information in a common, readable format.
Right to Withdraw Consent
You may stop marketing communications and withdraw consent for optional data processing at any time.
To exercise these rights, contact our support team via live chat or email. We will act as promptly as possible after verification. Some requests may not be fully fulfillable due to legal obligations — in such cases we will explain the reason.
09 Protection of Minors
955bed strictly does not provide services to anyone under 21 years of age. We verify age at registration and do not collect information from minors.
If it comes to our attention that information from a minor has been collected by mistake, we will immediately close that account and delete the relevant information. If you have any information about this, please let us know at [email protected].
Parents and guardians are requested to use appropriate parental control software to prevent minors from accessing gambling sites. To learn more about responsible gaming, please read our Responsible Gaming page.
10 Policy Changes
955bed reserves the right to update this privacy policy from time to time. If any significant changes are made, we will:
- Update the "Last updated" date at the top of the page.
- Send a notification email to registered users.
- Display a notification when you log in to the service.
Continuing to use the service after changes are made will be considered acceptance of the new policy. We recommend that you revisit this page occasionally.
This privacy policy should be read alongside our Terms and Conditions, which together form the overall legal framework governing use of the service.
11 Contact Us
Privacy Requests
For any questions about this policy, requests to access your information, or applications for correction or deletion, please contact us through any of the following:
Live Chat: 24/7 support available directly in Bengali.
Email: [email protected]
We typically respond within 24 hours on business days. For complex requests, it may take up to 30 business days.